Student Services Managers (SSM)
Student Services Guides
The Office of Undergraduate Curricula has put together a reference guide for new and seasoned undergraduate student services staff in the College of Arts and Sciences. This guide is shared with all new student services staff, but is designed to be a long-term resource as well.
Student Services Reference Guide
Curriculum Life Cycle for SSMs
Academic Calendar
The Student Services Academic Calendar is a detailed listing of important dates, deadlines, messages, and meetings that pertain to the student services role. Since student services responsibilities vary from academic unit to academic unit, the calendars are not comprehensive for every role, but they do include information that is relevant for all undergraduate student services managers.
Registration Resources
Undergraduate Registration Info Session (offered March 2022):
2021-2022
- February 9, 2022: Agenda | Minutes
- September 8, 2021: Agenda | Minutes
- Registration Redesign Presentation
- Curricula Presentation
2020-2021
- June 9, 2021: Agenda | Minutes
- February 10, 2021: Agenda | Minutes
- September 9, 2020: Agenda | Minutes
2019-2020
- June 10, 2020: Meeting Cancelled
- February 12, 2020: Agenda | Minutes
- September 11, 2019: Agenda | Minutes
2018-2019
- June 12, 2019: Agenda | Minutes
- February 13, 2019: Agenda | Minutes
- December 12, 2018: Agenda | Minutes
- August 8, 2018: Agenda | Minutes
2017-2018
- April 11, 2018: Agenda | Minutes
- December 13, 2017: Agenda | Minutes
- August 9, 2017: Agenda | Minutes
2016-2017
- April 12, 2017: Agenda | Minutes
- December 14, 2016: Meeting Cancelled
- August 10, 2016: Agenda | Minutes
2015-2016
- April 13, 2016: Agenda | Minutes
- December 9, 2015: Agenda | Minutes
- August 12, 2015: Agenda | Minutes
2014-2015
- April, 8, 2015: Meeting Cancelled
- December 10, 2014: Agenda | Minutes
- August 13, 2014: Agenda | Minutes
2013-2014
- April 9, 2014: Agenda| Minutes
- December 11, 2013: Agenda | Minutes
- August 14, 2013: Agenda | Minutes
2012-2013
- April 10, 2013: Agenda | Minutes
- December 12, 2012: Agenda | Minutes
- August 8, 2012: Agenda | Minutes
2011-2012
- April 11, 2012: Agenda | Minutes
- December 14, 2011: Agenda | Minutes
- August 10, 2011: Agenda | Minutes
2010-2011
Who can request assistance:
Departments in the College of Arts & Sciences that have a vacant undergraduate student services position or that require coverage due to a short-term unplanned staff absence (e.g. illness, family emergency) during a critical scheduling or registration window (see scenarios below).
Please note that the CAS SSM cannot fulfill long-term undergraduate student services needs. Departments looking to fill a long-term gap in coverage (e.g. FMLA, future retirement, longer-than-anticipated hiring window, etc.) should consider hiring a temporary staff member or cross-training current staff.
When to request assistance:
Assistance is available to departments during the following critical scheduling and registration windows for each semester. More information about these windows, including dates, is available online.
- Course Schedule Maintenance (CSM)
- Extended Course Schedule Maintenance (ECSM)
- Open registration/enrollment
The following services can be requested during the above windows:
- Setting up and modifying course sections in ConnectCarolina
- Adding and modifying course instructors in ConnectCarolina
- Adding and adjusting reserve capacities and consent flags in ConnectCarolina
- Requesting room changes
- Assistance enrolling students in classes (manual enrollment)
- Assistance adjusting student schedules (manual enrollment)
- Helping departments collect and upload syllabi into the Online Syllabus Manager (OSM)
- Helping participating departments navigate the Online Learning Contract Manager (OLCM)
- Providing general assistance if department staff are unable to answer or route undergraduate student concerns to the appropriate campus unit
Please note that the CAS SSM is a back-end specialist with system access, and does not have the necessary expertise to advise faculty and students regarding unit-specific policies and procedures. This role cannot respond to requests to manage individual faculty waitlists or address individual instructor and student concerns. These types of queries should be directed to department staff (e.g. the Director of Undergraduate Studies or the department advisor). The CAS SSM is available to support department staff if they have trouble directing students to the appropriate campus office or process.
How to request assistance:
Departments should follow the below steps when requesting assistance to ensure their request can be reviewed as swiftly as possible:
- Identify the project(s) and/or activity that requires assistance from the CAS SSM
- Identify a department contact (e.g. chair, associate chair, DUS, department manager) who will be the primary point person to work with the CAS SSM
- Submit the request along with information from items #1 and #2 to the cas_ssm@unc.edu email inbox.
- The Office of Undergraduate Curricula will respond as soon as possible. Departments may be asked to provide additional information to evaluate the request.
Assistance is available to departments lacking coverage during non-critical periods on a limited, case-by-case basis. Inquiries should be sent to the cas_ssm@unc.edu inbox. Thank you!