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Student Services Managers (SSM)

Student services managers’ (SSM) responsibilities vary, depending on the size and complexity of their academic units. Responsibilities can include, but are not limited to, the following: registering students in classes and troubleshooting enrollment issues (registrar role), scheduling classes in ConnectCarolina and Astra (class scheduling officer role), coordinating scheduling and registration programs with various central offices, submitting new and revised course requests (CIM), managing the Online Syllabus Manager (OSM) for their unit, selecting courses for evaluation (course evaluation coordinator), coordinating the graduation ceremony for their unit, collaborating with their faculty administrators to prepare class schedules/teaching assignments, and helping faculty to administer various elements of the undergraduate curriculum and programs in their unit.
This tab contains resources and materials that new and seasoned student services staff may find helpful.

Student Services Guides

The Office of Undergraduate Curricula has put together a reference guide for new and seasoned undergraduate student services staff in the College of Arts and Sciences. This guide is shared with all new student services staff, but is designed to be a long-term resource as well.

Student Services Reference Guide

Curriculum Life Cycle for SSMs

Academic Calendar

The Student Services Academic Calendar is a detailed listing of important dates, deadlines, messages, and meetings that pertain to the student services role. Since student services responsibilities vary from academic unit to academic unit, the calendars are not comprehensive for every role, but they do include information that is relevant for all undergraduate student services managers.

Academic Calendar PDF

Academic Calendar Spreadsheet

Registration Resources

Undergraduate Registration Info Session (offered March 2022):

Registration Presentation – Student Perspective

Registration FAQs – Office of the University Registrar

The College of Arts & Sciences holds student services staff meetings three times per year, on the second Wednesday of February, June, and September, at 1:00pm. The presenters and topics vary. Agendas are sent to department/unit managers one week before the meeting. The agendas, minutes, and presentation materials for past meetings are available for download below.

2021-2022

2020-2021

2019-2020

2018-2019

2017-2018

2016-2017

2015-2016

2014-2015

2013-2014

2012-2013

2011-2012

2010-2011

  • If you have an idea for an SSM meeting agenda item, please submit it below.
  • Please enter your official UNC email address so that we may follow up with you if we have any additional questions about your topic.
  • Feel free to enter more than one.

The College of Arts & Sciences is pleased to announce that the services of an undergraduate student services manager (CAS SSM) are now available to units within the College experiencing staff vacancies during critical scheduling and registration windows. Assistance should be requested in advance to the extent possible, and should not be utilized in cases where the department anticipates a long-term gap in coverage, or in cases of planned absences (e.g. vacations). An outline of the scenarios in which a request for assistance is appropriate, the types of services available to departments, and the process by which departments should submit requests for assistance is available below.

Who can request assistance:

Departments in the College of Arts & Sciences that have a vacant undergraduate student services position or that require coverage due to a short-term unplanned staff absence (e.g. illness, family emergency) during a critical scheduling or registration window (see scenarios below).

Please note that the CAS SSM cannot fulfill long-term undergraduate student services needs. Departments looking to fill a long-term gap in coverage (e.g. FMLA, future retirement, longer-than-anticipated hiring window, etc.) should consider hiring a temporary staff member or cross-training current staff.

When to request assistance:

Assistance is available to departments during the following critical scheduling and registration windows for each semester. More information about these windows, including dates, is available online.

  • Course Schedule Maintenance (CSM)
  • Extended Course Schedule Maintenance (ECSM)
  • Open registration/enrollment

The following services can be requested during the above windows:

  • Setting up and modifying course sections in ConnectCarolina
  • Adding and modifying course instructors in ConnectCarolina
  • Adding and adjusting reserve capacities and consent flags in ConnectCarolina
  • Requesting room changes
  • Assistance enrolling students in classes (manual enrollment)
  • Assistance adjusting student schedules (manual enrollment)
  • Helping departments collect and upload syllabi into the Online Syllabus Manager (OSM)
  • Helping participating departments navigate the Online Learning Contract Manager (OLCM)
  • Providing general assistance if department staff are unable to answer or route undergraduate student concerns to the appropriate campus unit

Please note that the CAS SSM is a back-end specialist with system access, and does not have the necessary expertise to advise faculty and students regarding unit-specific policies and procedures. This role cannot respond to requests to manage individual faculty waitlists or address individual instructor and student concerns. These types of queries should be directed to department staff (e.g. the Director of Undergraduate Studies or the department advisor). The CAS SSM is available to support department staff if they have trouble directing students to the appropriate campus office or process.

How to request assistance:

Departments should follow the below steps when requesting assistance to ensure their request can be reviewed as swiftly as possible:

  1. Identify the project(s) and/or activity that requires assistance from the CAS SSM
  2. Identify a department contact (e.g. chair, associate chair, DUS, department manager) who will be the primary point person to work with the CAS SSM
  3. Submit the request along with information from items #1 and #2 to the cas_ssm@unc.edu email inbox.
  4. The Office of Undergraduate Curricula will respond as soon as possible. Departments may be asked to provide additional information to evaluate the request.

Assistance is available to departments lacking coverage during non-critical periods on a limited, case-by-case basis. Inquiries should be sent to the cas_ssm@unc.edu inbox. Thank you!

 

Contact Us

James Thompson, Associate Dean for Undergraduate Curricula

Nick Siedentop, Curriculum Director

Ben Haven, First-Year Curriculum Specialist

Heather Thompson, Course Evaluation Coordinator

Genevieve Cecil, Curriculum Analyst

The Office of Undergraduate Curricula

The University of North Carolina at Chapel Hill

3018 Steele Building, Campus Box 3504

Chapel Hill, NC 27599-3504

Phone: (919) 843-7773 • Fax: (919) 962-6888

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